Privacy Policy

Who we are

This site is run by Teqnoor Limited ("Teqnoor", "we", "us"). We are a UK web, app and digital marketing agency. We decide how your personal data is used, so under UK data protection law we are the data controller[cite: 1].

What data we collect

We collect only what we need[cite: 1]. This can include:

• Details you give us: your name, email address, phone or WhatsApp number, company name, website address and anything you write in a form or message[cite: 1].
• Audit requests: the website address you enter, plus the email and WhatsApp number where you want the report sent[cite: 1].
• Client details: if you work with us, contact details, billing details and project information[cite: 1].
• Site use data: pages you visit, time on site, device type, browser, rough location and how you reached us. We collect this through cookies[cite: 1].

How we use your data and why

We process your data based on specific legal reasons[cite: 1]:

• Reply to your message or enquiry: Legitimate interest in answering people who contact us[cite: 1].
• Run your free site audit and send report: Steps you ask us to take before a contract[cite: 1].
• Deliver our services and send invoices: Contract[cite: 1].
• Keep business and tax records: Legal obligation[cite: 1].
• Measure how people use our site: Consent, given through our cookie banner[cite: 1].
• Show ads to visitors: Consent, given through our cookie banner[cite: 1].
• Send news and tips by email: Consent, or legitimate interest for existing clients[cite: 1].

Sharing and international transfers

We do not sell your data. We share data only with firms who help us run our business, such as website hosting/cloud providers, email/messaging services (including WhatsApp), analytics/advertising platforms (Google and Meta), accounting/payment providers, and our professional advisers[cite: 1]. Our team works from offices in London, Dubai, Karachi and New York, and some of our providers store data abroad. When data leaves the UK, we use safeguards approved under UK law, such as the UK International Data Transfer Agreement[cite: 1].

Data retention & Security

We maintain structured timelines and secure technical infrastructure:

• Enquiries and audit requests: Up to 2 years from our last contact, unless you become a client[cite: 1].
• Client records: For the length of our contract, then 6 years to meet tax and legal rules[cite: 1].
• Marketing emails: Until you unsubscribe[cite: 1].

Your rights & complaints

Under UK data protection law, you have the right to ask for a copy of your data, correct wrong data, delete data, limit use, object to processing, move data to another provider, or withdraw consent[cite: 1]. To use any of these rights, write to us at the address above. We will reply within one month, usually with no fee[cite: 1]. If not happy, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk[cite: 1].